Portland, OR USA
Using a computerized system, responds to customer inquiries in a call center environment.
• Responds to telephone inquiries using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
• All other duties as assigned.
• Good verbal & written communication skills
• Candidates must have a high school diploma or GED.
• Must be able to pass a drug screen and background check.
• Should be able to type at least 20 wpm
• Some customer service experience is desired
• A variety of shifts to choose from. Day and evening shifts are available! Full time hours working into the call center schedule which is between 3:45am - 11pm seven days a week. Schedules are bus accessible.
• Candidates must have availability to work a full time shift between these times.
• Applicants should expect schedule to include one weekend shift, with two consecutive days off.
• Paid training will be provided/required for the first 4 weeks.
** Positions will start on 4-14-2008 and 4-21-2008**
Please call 503-684-3149
You may also walk-in Monday-Friday from 9:00am-3pm. We will have onsite applications and interviews each day!
18277 SW Boones Ferry Road
Portland, OR 97224
(near Bridgeport mall)
go to www.mapquest.com for good directions
Company Description: Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
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