APAC Customer Services, Inc.
Utica, NY USA
Customer Service Representative (Utica, NY)
APAC Customer Services, Inc. (Nasdaq: APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 and headquartered in Deerfield, Illinois, the company maintains customer interaction centers throughout the country and around the world.
Ranked among the top 10 global contact-management leaders and recognized for excellence by our peers, we have been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, and were the recipient of 2005 and 2006 industry awards for high-quality, results-oriented solutions.
Our reputation for excellence is due in large part to the contributions of more than 10,000 talented, ambitious professionals and we currently have opportunities for you to join our team.
SUMMARY: If you are naturally positive, helpful, courteous, and interested in providing inbound customer support for some of the worlds greatest companies, we will train you how to provide world class quality customer service. We can offer you steady hours on a variety of schedules, great benefits, a great boss and the rewards and recognition you would expect from a great company. Together, we will provide the excellent support services that all customers demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls from prospective customers to explain services and products offered.
Become proficient with client programs and develop product knowledge.
Record and verify names, addresses, purchases and reactions of prospective customers.
Enter orders into computer.
Maintain professional attire that adheres to APAC standards.
Follow company policies and procedures. Other duties may be assigned.
Note: Inbound calls only. Absolutely no cold calling!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You should be a naturally positive, helpful and courteous person who likes to assist people with their needs.
You need to be comfortable working at a computer, talking on the phone and working in a fast-paced, very active group environment.
You should have a high school education and one or more years of customer service experience.
You must have demonstrated computer skills/experience.
You should be able to type 16wpm with 85% accuracy
Successfully complete call center simulation
Pass drug screen, background check, and reference check
Able to effectively communicate and problem solve using English language
WHAT WE OFFER
Convenient Downtown location on the Centro Bus route
Medical/Dental and Vision Benefit packages after 90 days
401(k) Savings Plan
Career Advancement opportunities locally and at 13 other domestic locations
Community Involvement Opportunities
Performance Bonus available after 13 weeks
Referral Bonus available on day one
Casual Business Environment
||APAC Customer Services, Inc.
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