Employer Profile

BioMarin

BioMarin

Mary leamy, San rafael, CA USA

The Company is seeking a highly motivated Customer care representative.

Responsible for performing a variety of functions within the Customer Care Branch. Handles customer inquiries received by telephone or from walk-ins. Provides information and assistance to customers who present a broad range of complex issues and concerns. Determines appropriate course of action for emergency situations.

ESSENTIAL FUNCTIONS:

Responds to inquiries received over the Water Bill Action Line and from walk-ins. Applies analytical and evaluative methods and techniques to provide sufficient information to resolve substantive issues and problems. Issues and problems may involve compiling, reconciling and correlating data from a variety of sources.

Exhibits positive action in representing the company in making final determinations on the customerís inquiry or problem.

Acts as Authority representative at court proceedings (and/or administrative hearings) with DC WaterĎs legal representative both with external and internal attorneys providing required documentation to support to water and sewer charges.

Receives customers in the Business Office and satellite location and provides advisory services in relation to payment issues. Reviews the customerís total situation in establishing payment plans, accepting request for investigations, and accepting payment for service restoration.

Prepares adjustments on accounts and submits for approval.

Composes clear and concise correspondence that reflects the Companyís position on complex issues and problems.

Prepares various reports.

Company: BioMarin
Posting Company Type: Employer
First and Last Name: Mary Sander Leamy
Industry: Customer Service / Call Center
Address: 770 Lindaro Street San Rafael, CA 94901.
Zip/Postal Code: 94901
Phone: << Hidden Information >>
Fax (numbers only):
URL: http://Biomarin.com
Registered From: 01/26/2019
Jobs: 1 jobs posted / 0 jobs currently available

The following jobs are available:

No jobs found for this employer.


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