Mary leamy, San rafael, CA USA
The Company is seeking a highly motivated Customer care representative.
Responsible for performing a variety of functions within the Customer Care Branch. Handles customer inquiries received by telephone or from walk-ins. Provides information and assistance to customers who present a broad range of complex issues and concerns. Determines appropriate course of action for emergency situations.
Responds to inquiries received over the Water Bill Action Line and from walk-ins. Applies analytical and evaluative methods and techniques to provide sufficient information to resolve substantive issues and problems. Issues and problems may involve compiling, reconciling and correlating data from a variety of sources.
Exhibits positive action in representing the company in making final determinations on the customer’s inquiry or problem.
Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water‘s legal representative both with external and internal attorneys providing required documentation to support to water and sewer charges.
Receives customers in the Business Office and satellite location and provides advisory services in relation to payment issues. Reviews the customer’s total situation in establishing payment plans, accepting request for investigations, and accepting payment for service restoration.
Prepares adjustments on accounts and submits for approval.
Composes clear and concise correspondence that reflects the Company’s position on complex issues and problems.
Prepares various reports.
|Posting Company Type:
|First and Last Name:
||Mary Sander Leamy
||Customer Service / Call Center
||770 Lindaro Street San Rafael, CA 94901.
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|Fax (numbers only):
||1 jobs posted / 0 jobs currently available
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