Carefirst inc
Baltimore, MD USA
You'll provide high quality customer sales and service support by interacting with customers via phone, email, website, and other methods as required. As a Call Center Representative, this position will play a vital role in establishing customer loyalty, which leads to customer retention. We are looking for great candidates who keep the needs of the customer top priority.
Responsibilities for this Call Center / Customer Service job include:
Answer inbound calls, chats, emails, and texts to assist customers and store employees
Identify and assess customer needs through effective communication
Complete online sales, upsell, and resolve all online order issues/inquiries with customers
Follows through with any research or additional contact to ensure customer complaint or query is resolved
Provides product information and recommending products to purchase when opportunity presents
Skills/Knowledge:
Must possess strong communication (verbal, listening, and written)
Must have knowledge of customer service standards and procedures
Must demonstrate strong problem solving
Must have ability to handle conflict positively
Must have the ability to work as a part of a team focused on servicing customers
Requirements:
High School Diploma or GED
Minimum of 1-year previous customer service or sales experience
Company: |
Carefirst inc |
Posting Company Type: |
Employer |
First and Last Name: |
Thomas J Tapper |
Industry: |
Customer Service / Call Center |
Address: |
<< Hidden Information >> |
Zip/Postal Code: |
21224 |
Phone: |
<< Hidden Information >> |
Fax (numbers only): |
<< Hidden Information >> |
URL: |
http://www.carefirst.com
|
Registered From: |
02/03/2018 |
Jobs: |
1 jobs posted / 0 jobs currently available |
The following jobs are available:
No jobs found for this employer.