Wheaton, MD USA
OPERATIONS (Sales, Profitability, Finance, Marketing, Product Quality)
• Drives and delivers period/quarter/annual operating plans, including sales, profitability and
management and employee turnover targets.
• Manages bakery controllable profit through prudent management of sales and operating costs.
• Drives incremental sales growth by directing innovative Guest interactions and suggestive selling
techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis.
• Maintains an intermediate to expert understanding of basic accounting processes (P&L, cash flow,
operating profit, accounts payable/receivable, etc.) and their impact on the bakery.
• Operates and maintains bakery against Critical Few and full field review standards.
• Responsible for responding to Guest complaints to achieve satisfactory resolutions.
• Manages and troubleshoots equipment repairs and related paperwork by following company
standards for reporting maintenance problems.
• Deploys marketing programs, including the display of POP marketing/merchandising materials and
corresponding training of employees.
• Proactively seeks local store marketing opportunities, contacting various organizations in the
community for sales opportunities.
• Drives product quality via the PACE system, taking corrective action when necessary to ensure quality.
PERFORMANCE MANAGEMENT (Communication, Training, Orientation, EE relations, PDR)
• Creates a fun/challenging environment, driving monthly/quarterly communication and involvement of
all employees by celebrating successes, rewarding positive performance, and providing
leadership/direction for improved results.
• Directs training processes and procedures for all employees and follows up to ensure thorough
execution of training standards.
• Executes detailed and timely Orientations for new employees.
• Supports and directs employees by coaching, counseling and teaching to accomplish tasks and
remove barriers to performance s
|Posting Company Type:
|First and Last Name:
||Hospitality / Food / Travel
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||2 jobs posted / 0 jobs currently available
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