Employer Profile

Des Plaines Offfice Equipment

Des Plaines Offfice Equipment

Elk Grove Village, IL USA

DUTIES AND RESPONSIBILITIES:

1)        Answer all incoming service phones.
        Receive and properly enter into system all customer service calls.
        Accurately and timely close out each service technician with all required data.
        Dispatch service technicians based on location, response time, training and type of call
        Ensure technicians have a call and are dispatched at all times
        Monitor the age of all calls including call “on-hold”. Alert manager of any calls over 20 hours old in the system.


2)        Outgoing calls from Dispatch
        Contact customers to notify of part tracking information and follow up if the customer doesn’t call back.
        Communicate to technicians via cell/text/email to enhance communication

3)        Monitor sick, vacation and personal time
        Create time sheet for payroll
        Enter unavailable times into E-Automate

4)        Audit meter reads from the field/research and correct forced meters/calls closed on wrong serial numbers.

5)        Monitor technicians daily to identify “too much time on machine” calls and technicians “flagged as available versus dispatched!


6)        Complete end of the month cleanup so the productivity numbers can be generated in a timely manner

7)        Always track any call nearing the 20- hour mark as to the reason—sales, service or parts issue. Alert manager ASAP

8)        Check via cell any service technician not moving within 1.5 hours and inquire about supervisor help


Company: Des Plaines Offfice Equipment
Posting Company Type: Employer
First and Last Name: Jerry Gedwill
Industry: Customer Service / Call Center
Address:
Zip/Postal Code: 60007
Phone: << Hidden Information >>
Fax (numbers only):
URL:
Registered From: 09/23/2015
Jobs: 1 jobs posted / 0 jobs currently available

The following jobs are available:

No jobs found for this employer.


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