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Heritage Web Solutions

Provo, UT USA

o        Walk customers through submitting content to us for their new websites
o        Make sure customers domain name is pointed and server space set up
o        Keep customers up to date on their progress until they go live
o        Keep pipe line percentage down (contact percentage up)
o        Maintain constant contact with clients about their website status, gather content to have it ready for design, while taking detailed notes on their account.
o        Send tasks to PM, writers etc. when needed
o        Coordinate with the Project manager on the status of accounts, take detailed notes of all activities and contact with the client
o        Research and analyze accounts for products that they need. Compare competitor’s sites and see what enhancements they need. Sell $250.00 in Enhancements each day.
o        Set up design interview for the customers
o        Check the websites for functionality before they go live
o        Educate Clients on the different aspects of building & maintaining a custom Website.
o        Return all client voice messages and email messages within 2 hours.
o        Communication with clients no less then every 5 days with actual communication, not just leaving email or voice mail messages.
o        Update Helm notes each time any work is done on an account.
o        Complete all assigned Helm tasks within assigned time frame
o        Answer all emails
o        Answer queue calls and calls to personal extension
o        Make the experience for customers irreplaceable to produce Happy Customers