Employer Profile

Melody Ehsani

Melody Ehsani

Los Angeles, CA USA

RESPONSIBILITIES:
- Exhibit outstanding customer interaction/customer management skills and call control.
- Ability to troubleshoot and determine root causes of problems while the customer is on the phone.
- Solves problems and resolves conflicts with a sense of urgency and under pressure, offering solutions and alternatives to address service errors.
- Support customers when they encounter problems regarding products, orders, services and policies.
- Adhere to policies, procedures, and standards as it relates to call handling, issue processing, and documentation.
- Exercises good judgment and superb communication skills in handling difficult customer.
- Support customer technical issues by:
*Asking appropriate questions to completely understand issue/request
*Collecting all of the information required to appropriately process request
*Explain implications of service changes, set customer expectations, etc.
*Properly utilizing resources available to you
*Determine when/how to further escalate issues.
- Appropriately researching customer issues with the other department to resolve problems, including capturing all of the required information.
- Play an active role in discovering and defining better documentation for troubleshooting.
- Provide detail documentation for all customer interactions for future reference by other employees.

QUALIFICATIONS:
- Basic Office Skills, Customer Service, Call Center, MS Excel, MS Word, MS Outlook
- Personal laptop computer required

Company: Melody Ehsani
Posting Company Type: Employer
First and Last Name: Ni-ko
Industry: Customer Service / Call Center
Address: 424 1/2 north fairfax ave
Zip/Postal Code: 90036
Phone: << Hidden Information >>
Fax (numbers only):
URL:
Registered From: 06/13/2013
Jobs: 0 jobs posted / 0 jobs currently available

The following jobs are available:

No jobs found for this employer.


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