Clearwater, FL USA
We are seeking the most talented leaders and team members to continue to help PODS transform the moving and storage industries. Our team aims high, moves with speed, acts with integrity, and listens intently to our customers. Great team members have built a great global company from a great idea. Come help PODS transform ideas one employee at a time.
Customer Service Sales Consultant
Describe and sell services, products and promotions to potential, new and current customers while working in the PODS National Call Center. This position requires strong verbal and written communication skills, PC proficiency. Accurate typing, multi-tasking and detail-oriented skills. Answer incoming calls promptly after completing the previous call; access customer database or other electronic files and/or paper reference materials; update customer records and documents, calls, record action taken, and list any follow-up action required. Assist other Representatives and Supervisors, as directed. Prior call center sales and customer service experience; experience meeting and exceeding set sales goals.
Provide customers with container rental and associated product information, establish quotes and close sales
Capture all data elements required for the sale and ensure customer understands products and services offered by PODS
Explain benefits of PODS products to potential customers and apply advanced sales skills to secure the sale
Solicit information from the customers and evaluate their needs to match our product line to ensure customer requirements are met
Meet or exceed sales goals
Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customers PODSฎ brand containers
Perform other duties and responsibilities as assigned
Regular attendance and punctuality required
High School Diploma or GED
1 Year of Call Center Experience
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
Effective listening skills
Ability to identify needs through oral communication
PC proficiency with experience using Microsoft Word, Excel and Outlook
Possess strong problem solving and conflict resolution capabilities
Ability to work well within a quota driven environment
Team players who are driven to achieve and meet the qualifications are encouraged to apply. Not currently looking but know someone who is? All referrals are welcome!
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