QHR Software Inc.
Toronto, ON Canada
QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:
Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).
Under the leadership of the Director of Client Services, the Implementation Consultants will be responsible for the two primary segments of work:
Working with QHR customers to successfully deploy our Workforce software suite utilizing a defined implementation process. This will include conducting project kick-offs, completing business requirements analysis, configuration of the software, training of client personnel, completing parallel testing activities, and providing go-live support. It will also include a project management component that requires the ability to plan, lead, monitor, manage and report on large-scale projects for our clients within the Canadian Healthcare sector. The consultant will work with the QHR Implementation and Support teams to provide guidance, assistance and best practice implementation strategies to potential and existing clients across Canada. This position will be based in Ontario and will involve travel including up to 30 weeks per year mainly within Ontario, but possibly across Canada. It could also include travel to a dedicated downtown Toronto client project site in support of a multi-year engagement.
Contribute to and participate in the delivery of a variety of other internally focused initiatives including demoing QHR Workforce to prospective clients, working on strategic internal initiatives that will advance the QHR Implementation organization (methodology refinements, estimation tools, development/contribution to Knowledge Management repositories/process, Implementation Best Practices etc).
Conduct project planning, analysis, project management, user training and post go-live sessions
Perform all implementation tasks / activities as specified within the project plan
Establish and demonstrate full knowledge of the QHR Workforce application suite. Establish specialized areas of product expertise as you become more experienced with QHR Workforce.
Working with the QHR Implementation Management team, advise and validate project approach, estimates, timelines and resource mix that will optimize client success and mitigate project risk.
Provide timely communications to the Client/QHR Leadership Teams regarding project progression. These regular written status reports will also highlight and problems/risks that need to be escalated and associated recommendations and mitigation strategies.
Participate in QHR internal client implementation activities including the configuration design and data entry activities of building a database for a new client
Contribute to the development and delivery of educational materials that will be utilized in one of two deployment models;
1) “Train-The-Trainer” to client project personnel or
2) Direct End-User to client functional/technical personnel.
Become involved in the continual improvement of the implementation, training and project management materials and best practices
Conduct software demonstrations for clients and prospective clients • Identify personal learning objectives and participate in ongoing professional development to ensure knowledge and skills are kept current and relevant. This will include both QHR Product application and Healthcare vertical domain expertise.
Participate in and provide training activities for QHR personnel • Additional tasks, responsibilities and special projects as assigned.
The successful candidate will possess the following:
Strong and proven project management and implementation experience with packaged software solutions (ideally ERP applications)
Functional expertise in one or more of the following disciplines - Human Resources, Payroll and/or Staff Scheduling.
Direct implementation, configuration, and testing experience related to the deployment of HR, PR or Scheduling software applications
Excellent training and facilitation skills including experience in adult education
Effective and proven interpersonal and communication skills at multiple levels within Client/QHR organization (from individual project team members up to the “C” level)
Detail oriented, possess superior organization and follow up skills
Highly committed to exceeding client expectations
Ability to work both independently and in a team environment. Experienced and successful working within a remote team environment.
Ability to maintain confidentiality of sensitive client information
Bilingual - English/French - nice to have
Understanding of Ontario Healthcare Reporting System (OHRS) standards is an asset.
Education & Experience:
Minimum 5 years experience configuring and implementing Payroll/HR/Scheduling systems. Preference will be given to those candidates that are also experienced in the deployment of Financial Application Systems (e.g. Microsoft GP Dynamics)
Demonstrated success working with external clients to understand, gather and implement business requirements within the QHR application(s)
A successful track record ensuring that the business needs of clients are met with a high degree of customer satisfaction
Experience in delivering adult based education in multiple delivery formats including Live Web based training, 1x1 adhoc training, formal classroom based training
Minimum relevant University degree or equivalent work experience
Achieved (or currently working towards earning) CHRP designation is desirable
Achieved (or currently working towards earning) CPA certification is desirable
Fully versant with the Microsoft Office application suite. Skilled in managing projects utilizing the Microsoft Project application.
Experience within the Healthcare Sector is definitely preferred. This would include having either implemented software within the Canadian Healthcare sector and/or having worked directly within a healthcare organization (Hospital, Long-Term Care facility etc).
Thank you for your interest in QHR Software Inc.
||QHR Software Inc.
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|First and Last Name:
||Adele Vander Horst
||500 King Street West
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