Employer Profile

Santen Pharmaceutical Co. Ltd

Santen Pharmaceutical Co. Ltd

Woodbridge, VA USA

Your Responsibilities:

Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Adhere to all client and regulatory compliance laws
Document all customer-facing interactions
Engage leadership for support, when appropriate (involve to resolve)

What We're Looking for:

1-year Customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate
Comfort with a desktop computer system
Proven oral & written communication skills

What We Prefer:

6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills


Company: Santen Pharmaceutical Co. Ltd
Posting Company Type: Employer
First and Last Name: RANDY MACUS
Industry: Administrative
Address: 2910 Shumard Oak Dr. Apt. 205
Zip/Postal Code: 22191
Phone: << Hidden Information >>
Fax (numbers only):
URL: https://www.santen.com/en/
Registered From: 09/21/2019
Jobs: 5 jobs posted / 0 jobs currently available

The following jobs are available:

No jobs found for this employer.


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