Employer Profile

TS Online

TS Online

Markham, ON Canada

Benefits
        Paid training to ensure our employees are successful
        Career advancement
        Monthly bonus for excellent service feedback

Responsibilities
        Troubleshoot any issues the customer may have: Software downloads and Installations, Computer troubleshooting and vendor issues
        Resolve all technical issues for the customer
        Transform escalated customer inquiries into positive interactions
        Speak clearly and concisely in all communications, ensuring resolution of every issue
        Develop strong rapport with each caller early in the contact
        Multi-task, navigating through multiple windows for answers to questions and resolution to issue
        Meeting and exceeding any and all metrics as required

Qualifications
        1-2 years of Call Center Experience, or 1-2 years of Tech Support experience, and/or 3-5 years of Customer Service experience
        Excellent computer skills, outstanding ability to navigate multiple windows and multiple systems to research information
        Self-motivated and ability to seek out the answer and think outside the box
        Technically inclined, professional, and can maintain positive attitude at all times
        Driven to achieve goals, and strong desire to be a top performer
        Excellent verbal communication skills
        Outstanding problem solving skills

Company: TS Online
Posting Company Type: Employer
First and Last Name: << Hidden Information >>
Industry:
Address: << Hidden Information >>
Zip/Postal Code: L3R 0M3
Phone: << Hidden Information >>
Fax (numbers only):
URL:
Registered From: 10/15/2012
Jobs: 1 jobs posted / 0 jobs currently available

The following jobs are available:

No jobs found for this employer.


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