Wells Fargo Home Mortgage
Charlotte, NC USA
Experience 5-2005 to present Wells Fargo Fort Mill, SC
Home Preservation Specialist I
Providing single point of contact to borrows. Assist borrowers in solutions to maintain home ownership plans such a Hamp, Rpps, retentions, shortsales deed in lieu foreclosures suspending/postponements. Analyzing mortgagor situations making recommendation on loan for modifications options to resolve delinquency. Maintaining and identifying, tracking requesting documentation from borrowers. Answering inbound/outbound calls from borrowers regarding status updated from (SPOC) Preparation and work loans to be reviewed for various options for mortgagors to keep homes. Managing pipeline, working with fast pace changing environment, being able to deal with disgruntled/very upset customers. Removals, Denials, Modification approvals, and Customer Service on active and non active. Special projects, reviewing loan, spreadsheet. Checking foreclosure and Mediations status, Erlmf, Loss Mitigations, Fidelity (CPI) Filenet/LIV LPS desktop,Vendorscape, strong written and oral communications skills, Exceptional organizational skills, Proficient in Windows and Excel, Ability to prioritize and maintain large volume of work. Very approachable and willing to grow and learn.
7-2004 to 5-2010 City of Charlotte Charlotte, NC
Code Enforcement Inspector
Performs technical work conducting inspections of properties to ensure compliance with City’s Housing Health and Sanitation and Zoning Ordinances. Serves as neighborhood liaison for code enforcement issues; inspects single and multi-family dwelling, vacant commercial properties, abandon\junk vehicles, High Weeds and Grass, Parking on lawn etc...
Exceptional customer service skills
2-2001 to 7-2004 Sheriff Department Charlotte, NC
Supervised an inmate population
Monitoring visitations, maintain log entries, transporting inmates, and preparing reports as necessary
Excel and word experience with reports
1-1999 to 2-2001 Department of Social Services Charlotte, NC
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