Job Details


Bilingual Internal Technical Support

Title: Bilingual Internal Technical SupportJob ID: CC460069112Location: Montreal, QCOur Internal Technical Support Analysts have all completed a bachelor’s degree in an IT-related field and at least seven years of experience in IT support (problem solving and installation of desktops, laptops and software), hardware and software management, and network management (on premise and cloud). They have their MCITP, MCSE or MCSA certification, as well as networking certifications such as Cisco, VmWare, Microsoft or Novell. More field experience with a DEC can compensate for the bachelor’s degree. All our analysts are very autonomous, mobile and bilingual (French/English). They know how to prevent and solve problems while maximizing the use of computer resources. They have extensive experience with hardware, software applications, network operating systems (Cisco, Novell, Windows Server) and the Cloud environment.Their main responsibilities include:User Support: Creating user accounts and controlling accessibility according to company policies. Responding to employee requests for hardware, software or network support and troubleshooting failures (levels 1-3). Identifying and analyzing trends in problem reporting and developing preventive solutions.Hardware and Software Management: Maintaining the registry of installed software. Taking care of license management and writing update policies and procedures. Ensuring prompt delivery of products and that all new equipment is installed and ready for use in a timely manner. Providing recommendations, after review, to standardize hardware and software. Analyzing hardware and software problems and developing technical solutions. Preparing and updating system documentation, including user and technical manualsNetwork Management: Assessing operational and application requirements for enterprise data and telephone networks. Planning, designing and upgrading network installation projects. Designing and maintaining backups, version control and viral defense systems. Diagnosing network architecture problems and making recommendations and improvements. Making recommendations to leverage network facilities and reduce operational costsCertifications Management: Maintaining a record of the certifications required to sell and implement our solutions. Ensuring that the firm is in good standing at all timesFor more information about TEEMA and to consider other career opportunities, please visit our website at

Job Category:  [ View All Jobs ]
Experience (years): Unspecified
Job Location: Montreal, QC Canada
Job Location Zip/Postal Code H4B 1A1
Posting Company Type Employer
Post Date: 01/13/2020 / Viewed 1 times
Contact Information
Company: TEEMA

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