Job Details

Trace Systems

Change Manger

Job Title:Change Manger
Location:Joint Base Andrews, MD
Security Clearance:An active, in-scopeTop Secret with the ability to obtain SCI Eligibility
Due to the nature of the work and contract requirements, US Citizenship is required.

Job Responsibilities:
Trace Systems is actively recruiting for a Change Manager to join our team in Joint Base Andrews, MD.
This role will coordinate the review and approval of planned changes to the IT infrastructure and services. The position will be considered the subject matter expert that will have daily oversight and governance of an ITIL-based enterprise ITSM process framework.
The Change Manager will focus on customer experience and operational stability coupled with exceptional attention to detail. This position reports directly to the Quality Service Manager and will be a part of the ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence and continued improvement while delivering on the day-to-day requirements for both the Change and Release management processes.

Job Responsibilities:

  • Provide guidance and direction to all users of the Change and Release management processes
  • Provide oversight to the execution of the Change Management standards defined by the Enterprise Change Policy
  • Plan and manage support for change management tools and processes
  • Maintain the change schedule and projected service outage
  • Coordinate interfaces between change management and other processes
  • Plan, schedule, manage and chair Change Advisory Board meetings
  • Ensures that all changes to the baselines go through appropriate change boards, serve as a member of CCB/CRB/ERB
  • Formally authorize changes at agreed points in the change lifecycle
  • Participate in the change review before changes are closed
  • Ensure requesters create and move change records through the approval process in compliance with the Enterprise Change Management guidelines
  • Ability to design technical release templates and to draft release notes in support of release process
  • Provide reasons for the change process and be an advocate for area of responsibility
  • Create ITSM reporting
  • Lead and coordinate the Go-Live activities including the execution of the deployment plans
  • Measure and monitor progress to ensure infrastructure releases are deployed successfully
  • Monitor all release issues through resolution and communicate status during functional release window
  • Define and implement Document Management & version control processes (check-out/check-in, merge, build, re-lease, etc.)
  • Lead teams to define, optimize, standardize and follow operational processes and metrics based on best practices and ITIL framework
  • Implements commercial best practices (ITIL, ISO, CMMI, Six Sigma, etc.) to maximize operational effectiveness
Minimum Qualifications:
  • Two years of experience supporting the changes process
  • Five years of Networking/Systems installation/support technical experience
  • Two years of experience supporting DOD NIPR, SIPR and/or Coalition (CENTRIXS, BICES) networks
  • Two years of experience implementing/optimizing ITIL Change & Configuration Management processes, metrics & reporting tools
  • Strong proficiency with MS SharePoint, Project, Excel, PowerPoint, and Word
  • Strong proficiency developing & presenting custom project reports, visualization of concepts & processes
  • Demonstrated ability to work as part of an integrated team, as well as independently
  • Planned repository organization and branch scheme

Required Certifications

  • Current DoD 8570 IAT-II certification (CCNA-Security, Security+, etc.)
  • ITIL Foundations Certification
Desired Qualifications:
  • Bachelors degree in a technology related discipline
  • ITIL Certification in Service Transitions (ST) or Release Control and Validation (RCV)
  • Training: Six Sigma, CMMI process
  • Ability to develop and implement Earned Value Management (EVM) processes and tools
  • Prepare CM technology and process training for users and the ability to deliver the training effectively

Bachelors Degree in Computer Science, Engineering, Project Management or comparable Engineering, Management or Information Technology (IT) subject matter. Additional 5 years of relevant experience may be substituted for this educational requirement.

Trace Systems
Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroadwhenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply:We invite you to put your talents to work by joining a growing team of dynamic professionals here atTrace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website

Trace Systemsis an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

You may apply directly via email to

Job Category: Aerospace / Defense [ View All Aerospace / Defense Jobs ]
Employment Type: Full Time
Job Location: Andrews Air Force Base, MD USA
Job Location Zip/Postal Code 20762
Posting Company Type Employer
Post Date: 11/25/2019 / Viewed 2 times
Contact Information
Company: Trace Systems
Address: 5680 W. Cypress Street, Suite A ,Tampa , Florida 33607 - USA

Quick Apply

Browse Jobs By State
Jobs in Alabama Jobs in Alaska Jobs in Arizona Jobs in Arkansas Jobs in California Jobs in Colorado Jobs in Connecticut
Jobs in Delaware Jobs in District of Columbia Jobs in Florida Jobs in Georgia Jobs in Hawaii Jobs in Idaho Jobs in Illinois
Jobs in Indiana Jobs in Iowa Jobs in Kansas Jobs in Kentucky Jobs in Louisiana Jobs in Maine Jobs in Maryland
Jobs in Massachusetts Jobs in Michigan Jobs in Minnesota Jobs in Mississippi Jobs in Missouri Jobs in Montana Jobs in Nebraska
Jobs in Nevada Jobs in New Hampshire Jobs in New Jersey Jobs in New Mexico Jobs in New York Jobs in North Carolina Jobs in North Dakota
Jobs in Ohio Jobs in Oklahoma Jobs in Oregon Jobs in Pennsylvania Jobs in Rhode Island Jobs in South Carolina Jobs in South Dakota
Jobs in Tennessee Jobs in Texas Jobs in Utah Jobs in Vermont Jobs in Virginia Jobs in Washington Jobs in West Virginia
Jobs in Wisconsin Jobs in Wyoming Jobs in American Samoa Jobs in Puerto Rico Jobs in Alberta Jobs in British Columbia Jobs in Manitoba
Jobs in New Brunswick Jobs in Newfoundland Jobs in Northwest Territory Jobs in Nova Scotia Jobs in Nunavut Territory Jobs in Ontario Jobs in Prince Edward Island
Jobs in Quebec Jobs in Saskatchewan Jobs in Yukon Territory

Browse Jobs By Metropolitan Area
Jobs in Atlanta Jobs in Austin Jobs in Baltimore Jobs in Birmingham Jobs in Boston Jobs in Buffalo Jobs in Charlotte Jobs in Chicago
Jobs in Cincinnati Jobs in Cleveland Jobs in Columbus Jobs in Dallas Jobs in Denver Jobs in Detroit Jobs in Hartford Jobs in Houston
Jobs in Indianapolis Jobs in Jacksonville Jobs in Kansas City Jobs in Las Vegas Jobs in Los Angeles Jobs in Louisville Jobs in Memphis Jobs in Miami
Jobs in Milwaukee Jobs in Minneapolis Jobs in Nashville Jobs in New Orleans Jobs in New York City Jobs in Oklahoma City Jobs in Orlando Jobs in Philadelphia
Jobs in Phoenix Jobs in Pittsburgh Jobs in Portland Jobs in Providence Jobs in Raleigh Jobs in Richmond Jobs in Riverside Jobs in Sacramento
Jobs in Saint Louis Jobs in Salt Lake City Jobs in San Antonio Jobs in San Diego Jobs in San Francisco Jobs in San Jose Jobs in Seattle Jobs in Tampa
Jobs in Virginia Beach Jobs in Washington, DC