Job Details


Community Manager

Title: Community ManagerJob ID: GB2747061010Job Description:As Community Manager, you will play a key role in building customer loyalty, brand presence and trust. At our Client Company, their mission is to create best-in-class products and services that enable their clients to thrive in the ever-changing direct-to-consumer sales landscape. This is a software company looking for someone to provide a very high-quality 1x1 communication experience, meet their clients where they are and create/nurture a conduit between them and the Company as a whole. As Community Manager, you will be responsible for defining and executing their community outreach and management strategy. You will cultivate strong relationships with client firms in a scalable way through online and (in future) offline channels. You will foster local user group communities, facilitate training and roundtables, liaise with regional associations, champion their clients’ interests, and translate their feedback into actionable product insights. You will be the first point of contact for online fans and followers, thus developing an intimate relationship with their online community.You are a strong writer, communicator, and relationship builder. You are self-driven & creative and work through issues when there are challenges. You have a deep passion for online networking and stay abreast of new developments and opportunities in the space. Bonus points if you are familiar with the wine/spirits industry and the needs of their internal staff. This role will work closely with external customers and internal teams including marketing, customer success, product and engineering. You will play a critical role within the Marketing team and contribute to Company and their clients’ success during a pivotal time for the industry.Primary Responsibilities:Engage and build loyalty among their clients across online and offline channelsProduce virtual and in-person events to engage our customer base such as educational webinars, trainings and round-tables Monitor customer satisfaction, share feedback internally and be an internal champion for the resolution of critical issuesCreate & execute a customer advocacy plan that uses our fans to tell the Company narrative in order to build credibility & help acquire new customersSet clear goals, measure KPIs & constantly use data to learn, improve & prioritizeBe responsible for a regular” Voice of the Customer” report to distribute among executive and leadership teamsRequirements:3-5 years’ experience in community or social media management, marketing and/or customer successPassion for community building and creating high quality customer experiencesStrong knowledge and experience working with Facebook, Instagram, LinkedIn and TwitterAbility to effectively collaborate with cross-functional teamsHighly motivated and able to find creative solutions when there are customer challengesSuperior communication & relationship skillsEvent management experience, both on and offlineBonus points for experience working at a B2B technology company, knowledge of the wine/spirits industry and/or direct-to-consumer salesFor more information about TEEMA and to consider other career opportunities, please visit our website at

Job Category:  [ View All Jobs ]
Experience (years): Unspecified
Job Location: American Canyon, CA USA
Job Location Zip/Postal Code 94503
Posting Company Type Employer
Post Date: 10/11/2020 / Viewed 2 times
Contact Information
Company: TEEMA

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