Job Details

FUJITSU GLOBAL


Customer Care Representative Service


  • Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
  • Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
  • Provides training on handling of sensitive customer service issues
  • Monitors and reviews processes for ways to make procedures more time and cost-effective
  • Makes regular reports to upper management about department milestones and progress
  • Holds regular meetings with department staff to discuss expectations and hear team concerns
  • Plans and maintains departmental budget
  • Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes
  • Coordinates with sales department to incorporate plans to increase customer satisfaction
  • Manages issues with the staff through assessment and subsequent corrective action protocol
  • Ensures work environment is compliant with all applicable laws and regulations
  • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
  • Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department


You may apply directly via email to apply_186169719@activehire.com

Job Category: Other [ View All Other Jobs ]
Job Location: Houston, TX USA
Job Location Zip/Postal Code 77001
Posting Company Type Employer
Post Date: 11/19/2017 / Viewed 70 times
Contact Information
Company: FUJITSU GLOBAL


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