Job Details

TEEMA


Customer Service Link


Title: Customer Service LinkJob ID: CB9896401023Location: Pittsburgh, PAAre you an experienced Customer Service professional motivated to leverage a customer centric approach to assist homeowners in a highly visible position Our client, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.Responsibilities:Assist homeowners with routine or complex issues and requests, in a call center environmentUse an advanced telephony systemExplain mortgage based process informationMake decisions to resolve customer issuesNavigate and enter data on a computer platformProvide exceptional customer serviceEnjoy speaking to customers over the phoneUnderstanding of mortgage servicing; escrow, taxes, payment applicationDesire to help your peers, your team, and all around you because you are highly driven and lead by exampleAnalytical ability to apply data and information to all processes and solutionsAbility to provide consistent engagement in customer and brand experienceQualifications:High school diploma, general education degree or equivalent2 years of call center or customer service experience, preferredKnowledge of customer service principles and practicesExcellent communication skillsAttention to detail and accuracyProblem-solving skills and problem analysisBasis mortgage product knowledge, preferredResponsibilities:Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering a quality service to our customersTake ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare Brand Experience expectationsUtilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issuesObtain and evaluate all relevant information to handle inquiries and complaints accurately and efficientlyAccurately track and document all communications with customers to provide a detailed history of contactAssist with identifying root causes and explain the best solution to resolve customer concerns in an expedient mannerAchieve monthly individual and team based targeted performance goals Follow escalation procedures to address customer concerns requiring additional research or resources to resolveFor more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

Job Category:  [ View All Jobs ]
Degree:
Experience (years): Unspecified
Job Location: Pittsburgh, PA USA
Job Location Zip/Postal Code 15201
Posting Company Type Employer
Post Date: 10/25/2019 / Viewed 0 times
Contact Information
Company: TEEMA


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