We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency.
The best CSRs are genuinely excitedto help customers. Theyre patient, empathetic, and passionatelycommunicative. They love to talk. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities list:
Managelargeamounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Proven customer support experience or experience as aclient service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Hiring Customer Service Representative
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You may apply directly via email to firstname.lastname@example.org