Job Details


Desktop Support Engineer

Title: Desktop Support Engineer Overview:Our Client is seeking a full-time contract role as a Desktop Support Engineer to provide professional assistance to internal and external customers having hardware and software related problems with their supported desktops, laptops or peripherals.This individual is to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents.Support is to be provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.Things you need to have: Associate degree or equivalent certification and experience requiredA+ Certification recommended, MCTS, MCITP, ITIL Certification preferred1+ year(s) of related experienceExperience working in corporate environment will be considered an assetAbility to travel as requiredAbility to work independently and take ownershipStrong technical and analytical skills requiredIntermediate knowledge of supported Microsoft Windows operating systemsIntermediate experience with Active Directory administrationIntermediate knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft OfficeStrong interpersonal skills in dealing with a wide range of customers with varying computer abilitiesExperience troubleshooting local area network (LAN) and VPN connectivity issuesWhat you will be doing:Provide Level-1 technical support for supported desktops, laptops, and peripherals.Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and driversMay participate in IT projectsInstalling, supporting and troubleshooting approved desktop softwarePerforming planned maintenance, moves, adds and changesProvide support services to employees with technical problems issues involving desktop, laptops, mobile devices or network services from local personnel or from employees using network remote access (VPN)Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnelProvide feedback and make recommendations to appropriate teams for creation and maintenance of standard imagesDemonstrates good judgment in selecting methods and techniques for obtaining solutionsTroubleshooting and resolving technical incidents including network connectivity issuesAbility to work on call after hours as requiredCommunicate effectively with multiple customers and co-workersAble to communicate technical information to both technical and non-technical personnelProviding case status updates to management and end-usersProviding phone support and diagnostics to remote customersParticipating in training programs designed to educate customers about basic and specialized applicationsEscalate unresolved issues to management promptlyProvide feedback and recommendations for KBA (Knowledge Based Articles) For information about TEEMA and to consider other career opportunities, please visit us at www.teemagroup.comBy applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.

Job Category:  [ View All Jobs ]
Experience (years): Unspecified
Job Location: Edmonton, AB Canada
Job Location Zip/Postal Code T6X 1A1
Posting Company Type Employer
Post Date: 01/22/2020 / Viewed 0 times
Contact Information
Company: TEEMA

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