Job Details

TQI Solutions

Information Technology Support Specialist (ITSS)

"TQI Solutions thought leaders delivering innovative solutions for the challenges of tomorrow"

IT Support Specialist Opportunity

TQI Solutions has animmediate need for an IT Support Specialist in Norfolk, VA. This is apermanent opportunity that will be responsible for delivering outstanding technical support to our Navy client via the analysis, troubleshooting and resolution of Tier 1 and Tier 2 technical issues for ~3,000+ end-users at theNorfolk Naval Base.

Position Description / Responsibilities

  • Collaborate with IT support team to provide high quality end-user IT support throughout customer base
  • Serve as 1st point of contact for end-user hardware, software and networking issues
  • Respond to service calls to diagnose, troubleshoot and resolve user technical problems
  • Provide support to bridge the gap between organization, mission and existing technical capabilities by developing solutions that meld business process with value added information system solutions in alignment with command mission goals
  • Perform setup, installation, maintenance, troubleshooting and/or upgrade of hardware, software and associated peripherals
  • Resolve user issues in a timely manner or escalate to appropriate resource as appropriate
  • Build and configure PCs, load software, conduct audits for unlicensed software, security audits and other tasks required to keep systems up and running
  • Provide naval message administration and tech support to customers
  • Expected to assist in development of user training documentation
  • Provide input to and/or lead end user training

Required Candidate Experience

  • Several years of IT support / technical help desk experience is required
  • Experience with military message handling systems is required
  • Experience responding to and resolving user generated trouble tickets
  • Proven ability in the analysis, diagnosis, troubleshooting and resolution of Tier 1 and Tier 2 technical issues
  • Ability to support and maintain PCs, hardware, software and associated peripherals
  • Experience providing training to end-users on computer-based skills
  • Excellent communication and customer service skills are required
  • Must be highly organized, able to manage many clients simultaneously
  • An ActiveCompTIA Security+CE certification is a must-have
  • Must possess active Interim Secret or Secret clearance to be considered

Desired Experience (preferred but not required)

  • Understanding of U.S. Navy processes and procedures and/or experience supporting Navy Marine Corps Internet (NMCI) or Navy network requirements is highly preferred
  • Associates degree or higher in an IT discipline desired

TQI Solutions is actively recruiting forward thinking thought leaders ready to join us in providing solutions that positively impact the success of our clients. TQI team members matter to us! We are committed to providing a positive work-life balance, a premier benefits package, and opportunities for continued career growth. Come join a collaborative working environment where your contributions are rewarded and valued!

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our clients missions as our own, and consistently providing world class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers.

*TQI Solutions is an Equal Opportunity Employer Veterans/Disabled*

You may apply directly via email to

Job Category: Information Technology [ View All Information Technology Jobs ]
Job Location: Norfolk, VA USA
Job Location Zip/Postal Code 23513
Posting Company Type
Post Date: 11/18/2019 / Viewed 1 times
Contact Information
Company: TQI Solutions

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