Job Details


Service Desk Associate

Title: Service Desk AssociateJob ID: NC812279112Location: Burnaby, BCOur client is looking to hire a Service Desk Associate who will be an onsite contact for technology related service and incident resolution for all staff, agents and associates. Ideally, we are looking for someone with professional in demeanor; flexible to work shifts between the hours of 5:00 am to 5:00 pm (PST), and be available for after-hours support rotation evenings and weekends, when required; ability to multi-task and take ownership; a team player; willing and eager to learnThis is a permanent full-time position with a competitive compensation and benefits package. Duties and responsibilities include but not limited to:Ensuring timely and accurate triage, resolution, routing or escalation of technical incidents and requests in accordance with established standards and service level agreementsProviding superior quality customer service by phone or in person with a consistently high degree of customer satisfaction, technical expertise, and timeliness ensuring business needs are met with efficiency and integrityEscalating incidents to peer support teams as requiredEnsuring all Service Desk call information is recorded and tracked in the ITSM tool in a timely mannerAcquiring, maintaining and expanding knowledge of relevant technical components of the computing environment, current support policies, and methods of support delivery in order to provide technically sound advice and solutionsQualifications:CompTIA A+, or MCITP/MCSE, or MCP CertificationITIL v3.0 or higher (Foundations)Formal technology training from a recognized educational institution, or an equivalent combination of education and experience2+ years’ experience supporting software, hardware, network and database technologies in a call center or desk side support roleExperience in banking, financial services, brokerage industries is highly desirableExceptional interpersonal, written and verbal communication skillsExcellent problem solving skillsFamiliarity with call center/service desk disciplinesComprehension of organizational dynamics and matrix based environmentsMicrosoft Access, Project and Visio knowledge is an assetFor more information about TEEMA and to consider other career opportunities, please visit our website at

Job Category:  [ View All Jobs ]
Experience (years): Unspecified
Job Location: Burnaby, BC Canada
Job Location Zip/Postal Code V5J 1A1
Posting Company Type Employer
Post Date: 01/15/2020 / Viewed 1 times
Contact Information
Company: TEEMA

Apply Online

Browse Jobs By State
Jobs in Alabama Jobs in Alaska Jobs in Arizona Jobs in Arkansas Jobs in California Jobs in Colorado Jobs in Connecticut
Jobs in Delaware Jobs in District of Columbia Jobs in Florida Jobs in Georgia Jobs in Hawaii Jobs in Idaho Jobs in Illinois
Jobs in Indiana Jobs in Iowa Jobs in Kansas Jobs in Kentucky Jobs in Louisiana Jobs in Maine Jobs in Maryland
Jobs in Massachusetts Jobs in Michigan Jobs in Minnesota Jobs in Mississippi Jobs in Missouri Jobs in Montana Jobs in Nebraska
Jobs in Nevada Jobs in New Hampshire Jobs in New Jersey Jobs in New Mexico Jobs in New York Jobs in North Carolina Jobs in North Dakota
Jobs in Ohio Jobs in Oklahoma Jobs in Oregon Jobs in Pennsylvania Jobs in Rhode Island Jobs in South Carolina Jobs in South Dakota
Jobs in Tennessee Jobs in Texas Jobs in Utah Jobs in Vermont Jobs in Virginia Jobs in Washington Jobs in West Virginia
Jobs in Wisconsin Jobs in Wyoming Jobs in American Samoa Jobs in Puerto Rico Jobs in Alberta Jobs in British Columbia Jobs in Manitoba
Jobs in New Brunswick Jobs in Newfoundland Jobs in Northwest Territory Jobs in Nova Scotia Jobs in Nunavut Territory Jobs in Ontario Jobs in Prince Edward Island
Jobs in Quebec Jobs in Saskatchewan Jobs in Yukon Territory

Browse Jobs By Metropolitan Area
Jobs in Atlanta Jobs in Austin Jobs in Baltimore Jobs in Birmingham Jobs in Boston Jobs in Buffalo Jobs in Charlotte Jobs in Chicago
Jobs in Cincinnati Jobs in Cleveland Jobs in Columbus Jobs in Dallas Jobs in Denver Jobs in Detroit Jobs in Hartford Jobs in Houston
Jobs in Indianapolis Jobs in Jacksonville Jobs in Kansas City Jobs in Las Vegas Jobs in Los Angeles Jobs in Louisville Jobs in Memphis Jobs in Miami
Jobs in Milwaukee Jobs in Minneapolis Jobs in Nashville Jobs in New Orleans Jobs in New York City Jobs in Oklahoma City Jobs in Orlando Jobs in Philadelphia
Jobs in Phoenix Jobs in Pittsburgh Jobs in Portland Jobs in Providence Jobs in Raleigh Jobs in Richmond Jobs in Riverside Jobs in Sacramento
Jobs in Saint Louis Jobs in Salt Lake City Jobs in San Antonio Jobs in San Diego Jobs in San Francisco Jobs in San Jose Jobs in Seattle Jobs in Tampa
Jobs in Virginia Beach Jobs in Washington, DC