Job Details



Title: Single Point of Contact (SPOC)Job ID: IE12355929We have a great opportunity for someone who is looking for a long-term career move. Our client is in need of a Single Point of Contact to serve as advocate for their customers who are in the loss mitigation process. Ideally, you have some mortgage industry experience. You will also provide support, guidance and direction to assigned homeowners who have requested loss mitigation assistance and/or facing foreclosure. Your call center experience with volume calls would be a great asset. You are expected to have etiquette, excellent phone presence and you know how to empathize with customers. Qualifications:High School Diploma or equivalent required1 - 3 years service in a collection, mortgage banking or loss mitigation environment preferredPrefer LPS experienceKnowledge of LPS Loss Mitigation Workstation preferredKnowledge of Fair Debt Collection Protection ActYou have keen attention to details and accuracyYou are able to utilize standard business related software, including but not limited to Microsoft Office with Word and ExceAbility to type 45-50 wpm with reasonable accuracyResponsibilities:Perform welcome calls on all newly assigned filesParticipate in documentation collection calling campaignsParticipate in inbound/outbound call solicitation campaigns to provide assistance to borrowers and authorized third parties in an effort to obtain a promise to pay, create a payment plan or have a loss mitigation package orderedAct as single point of contact to ensure there are no gaps in process of loss mitigation, i.e. monitor and collect all paperwork for workouts and refer accounts to short sale or deed in lieu.Update system to reflect current financial information on applicable screens and to document loan workout activity.Generate appropriate letters and tasks.Obtain and evaluate all relevant information to handle inquiries and complaints correctly and in a timely manner.Maintain client/customer focus at all times by taking ownership of all inquiries and proactively following through to resolution.Be able to manage a pipeline of loans. Each loan being reviewed on a weekly basis.This positions is currently remote but will need to return to the office in the future. For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.comBy applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.

Job Category:  [ View All Jobs ]
Experience (years): Unspecified
Job Location: Pittsburgh, PA USA
Job Location Zip/Postal Code 15201
Posting Company Type Employer
Post Date: 10/01/2020 / Viewed 0 times
Contact Information
Company: TEEMA

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