Job Details

TEEMA


System Analyst


Title: System AnalystJob ID: MK662458116Location: North York, ONOverview:Our Client is seeking a full-time contract role as a Systems Analyst to provide support of field technology and the related mobile applications for EGI Operations users as well as 3rd party contractors (as required). This resource will be responsible for incidents\problems logged through the Service Desk (as well as “walk-in” clients) to triage and resolve. Individual will need strong collaboration skills in working with other IT teams to resolve incidents as required. At the same time the individual will be responsible for the sustainment of the field technology through daily monitoring, maintenance and support as well as providing monthly reports for management on all calls logged.Things you need to have: Bachelor's degree or college diploma in information systems or related field from an accredited college or university Great customer service and relationship management skills Excellent verbal\written communication as well as problem-solving skills Strong support knowledge of Windows 10, Exchange/Outlook, O365 Suite, OKTA, VPN, Database software such as MySQL, and mobile device technology. Experience supporting both onsite and remote users Experience managing Active Directory accounts Demonstrated proficiency with creating and managing desktop images Minimum of two years related experience in desktop support role and in a client/server environment. Experience successfully managing multiple technology-related tasks and/or projects. Understanding of basic networking concepts including routing, subnets and firewalls. Excellent organization skills with the ability to multi-task between daily operation responsibilities and incident investigationsITIL Certification is an asset Certification or strong working knowledge of database administration is an assetWhat you will be doing:Manages incidents, service requests and escalations Follows-up on outstanding incidents and escalations to ensure timely and effective resolution. Adheres to defined IT Service Management processes (change, incident, problem and service request) and operates within defined service levels. Expected to respond within the service level targets. Perform proactive remote and in-person tech support troubleshooting of hardware, software and network issues Ability to effectively function in a fast-paced, mission critical technology support environment Very proficient in the installation, use, and support of Windows and cloud-based applications as well as experience with database software (i.e. MySQL) to be able to investigate and run queries as required Follow IT project & support specifications including the assembly, imaging, configuring, deploying of client systems and servers Ability to establish and maintain positive, effective working relationships with users, co-workers and vendors. Ability to function effectively as a member of a team of technology professionals. Ability to design and develop end-user FAQ & training documentation as well as help build a knowledge base for reference that can be used by all IT members Willing to travel within the GTA to branch locations (5%-10%)For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

Job Category:  [ View All Jobs ]
Degree:
Experience (years): Unspecified
Job Location: North York, ON Canada
Job Location Zip/Postal Code M6E 4S7
Posting Company Type Employer
Post Date: 01/17/2020 / Viewed 1 times
Contact Information
Company: TEEMA


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